Cancellation Policy

At Homme.London, every piece is meticulously crafted to order by our artisans. We begin processing orders promptly to ensure timely delivery. While we understand that circumstances may change, the bespoke nature of our work necessitates a specific cancellation policy.

Please review the terms below carefully before finalizing your purchase.

1. Cancellation Window (Grace Period)

You may cancel your order for a full refund within 24 hours of placing it.

This grace period allows you time to review your order details before we allocate materials and the crafting process begins in our atelier.

2. Cancellations After the 24-Hour Window

If you request a cancellation after the initial 24-hour grace period has passed, the policy depends on the nature of your order:

A. Personalized and Bespoke Items

Personalized items include any product that has been uniquely customized for you (e.g., monogrammed, custom color combinations, or specific design adjustments).

Once the 24-hour window has closed, we typically commence the crafting process, which may involve cutting the leather or applying personalization. Due to the unique and irreversible nature of customization, we cannot accept cancellations for personalized or bespoke items after the initial 24 hours. These items are considered Final Sale once the grace period expires.

We strongly advise reviewing all personalization details (spelling, sizing, colors) thoroughly before confirming your order.

B. Non-Personalized Items

For standard items ordered without any customization:

Please contact us immediately if you wish to cancel. We will make every effort to accommodate your request, provided the order has not yet been dispatched.

Before Shipment: If the order has not been shipped, we will cancel the order and issue a full refund.
After Shipment: If the order has already been dispatched, it cannot be canceled. You will need to follow our standard [Link to your Returns Policy] upon receipt of the item.

3. How to Request a Cancellation

To cancel an order, you must notify us immediately. Please email our support team with the subject line “CANCELLATION REQUEST – Order #[Your Order Number]”.

Email: [email protected]

We will confirm receipt of your request and advise you on the status of your cancellation.

4. Refund Processing

If your cancellation request is successful according to the terms above, we will process your refund promptly.

Initiation: Refunds are typically initiated within 1-3 business days.
Method: The refund will be issued exclusively to the original payment method used for the purchase (e.g., PayPal).
Timeline: Please allow 5-10 business days for the funds to appear in your account, depending on your bank or payment provider’s policies.

5. Order Modifications

If you need to modify your order (e.g., change a color, update personalization details, or correct a shipping address) rather than cancel it, please contact us within the first 24 hours. We will do our best to accommodate changes before production begins. Modifications cannot be guaranteed after this period.

6. Faulty or Incorrect Items

This cancellation policy relates to changes of mind and does not affect your statutory rights. If you receive an item that is damaged, defective, or if the personalization does not match the details you provided in your order confirmation due to our error, please refer to our [Link to Warranty/Returns Policy] and contact us immediately.